During Your Visit
- Ask for a visit summary before you leave the office. This is also available online if you have a Follow My Health™ portal account with us.
- Use your own words to repeat back the things you’ve discussed with your provider. This way both you and your provider will know the information given to you is clear.
- Ask how to reach the providers in the office after hours if needed.
- Before you leave the office, be sure you know the things you need to work on before your next appointment; and be sure to schedule your next appointment before you leave.
Photo ID and Insurance Card
All patients will be required to present a valid driver’s license or photo ID, their current medical insurance card and co-pay at every office visit. Patients without verifiable health insurance will be responsible for the payment for that visit.
Physical vs Office Visit
A “physical” or “preventive health exam” is a thorough review of your general well-being. An “office visit” is an appointment time to discuss new or existing problems. The distinction between a “physical” and an “office visit” is especially important when we submit a bill to your insurance company for that visit. Read more at What is the difference between a physical and an office visit?.
Payment will be requested at the time of service for all services that are non-covered or determined to be the patient’s responsibility, including co-payments. Payment may be made by cash, check, MasterCard, Visa or American Express. You may also pay your bill online through this website (click Pay Now button) or through our patient portal, Follow My Health™. Our fees are comparable to the usual and customary fees charged by other family medicine physicians in this area. If you have a question regarding insurance, billing or our fees, please call our billing office at 303.280.7322.
Please arrive 15 minutes before your appointment time so we can verify your insurance and update paperwork, if necessary. The initial visit takes some additional time because of the new electronic agreements. You will have the opportunity to check-in in advance if we have your e-mail, via a link sent to you 2-3 days before your scheduled appointment. The initial log-in takes about 20 minutes, but after that it’s much much faster.
Appointments are officially either 15 minutes or 30 minutes, which is what the insurance will cover. We meet with patients longer if needed. We take your health seriously and health can be complex. As such, we like to limit appointments to discussions of one or two issues in order to adequately cover each issue.
We’re sorry if you ever have to wait! We consider your time just as important as ours, so we try hard to get scheduling right. We do find that at least one contribution to increased wait times is when patients bring multiple health issues to an office visit. Please try to limit your visit to the most pressing issues, and schedule a second appointment for additional concerns. All of that being said, we never truly know what patient needs will be or what emergencies may arise. And we need your help! If everyone arrives on time and is prepared for their appointment, It makes it run more smoothly for everyone else. Thanks!
Please call at least 24 hours before your office visit to cancel an appointment. If you are rescheduling an appointment, please let us know so that we can cancel it and open the time for another patient. You may be assessed a missed appointment fee if you cancel on the same day as your appointment, and will be charged if you miss an appointment completely. Most office procedures (biopsies, colposcopies, treadmill, vasectomy) are scheduled for 30 minutes or longer and will have a larger penalty applied.